Customer Success & Project Specialist - Startup PropTech B2B - Internacional

Position: Customer Success & Project Specialist
Location: Remote – Brazil
Department: Customer Success
Job Type: Full time - contractor agreement (PJ)

About the Company

A rapidly growing tech company focused on smart automation for short-term rentals, offering a proprietary platform and its own line of devices to simplify property management.
With operations concentrated in a key region of the U.S. vacation rental market, the company is strengthening its remote team in Brazil to support and coordinate day-to-day activities abroad.
If you enjoy dynamic environments, working across teams, and using technology to enhance customer experience, this role is for you.

Role Overview

This is a key role focused on coordinating project delivery after the sale, onboarding new clients, and ensuring a smooth and successful customer journey. You’ll serve as the main link between clients, technicians, and internal teams to manage installations and align expectations from start to finish.

Key Responsibilities

• Manage and coordinate the daily schedule of smart device installations and field team activities;
• Act as the main point of contact for clients, ensuring alignment between field operations and client expectations;
• Oversee the full post-sales journey, including onboarding, setup, and functional support;
• Create and update Help Center content, documentation, and user guides based on recurring issues or product updates;
• Configure automation rules within the platform during the client setup phase, following established scripts and best practices;
• Use customer service software to log client interactions, keeping communication organized and updates consistent.

Qualifications and Skills Required

• Previous experience in customer service, project coordination, or operational roles — ideally in startups or fast-paced environments;
• Strong organizational skills and ability to manage multiple priorities efficiently;
• Clear and confident communicator, comfortable interacting with both technical teams and clients;
• Proficiency in both Portuguese and English (written and spoken);
• Comfortable using Google Workspace (Sheets, Gmail, Drive, Meet), ClickUp, Intercom, and similar tools;
• Analytical mindset and problem-solving approach to daily challenges;
• Availability to work full-time, Monday to Friday, from 9 AM to 7 PM (Brasília time zone).

Opportunity Highlights:

• Remote work flexibility with clear and dynamic routines;
• High-growth environment with significant career development opportunities;
• Direct involvement in strategic projects with company founders;
• A collaborative and innovative culture, where suggestions and improvements are encouraged.